Our Services

Our services are door-to-door as opposed to fixed route. In other words, we pick up and drop off at people’s homes. Rural community-based transportation gives people enhanced mobility, while increasing employment options and reducing social isolation.

At CTCL we offer three types of service to suit your needs:


Dial-A-Ride

Our Dial-A-Ride service works like a regular taxi service although to book a service you must call 24 to 48 hours before you plan to travel. If you are unable to pre-book a return trip at the time of booking your trip you may have to wait until a driver is available or you may have to find an alternate means of travel.

Charter Services

Our charter services are available to take you and a group of up to 18 people wherever you need to go for events and more. This service must be booked for a minimum of three hours at a time.

Regular Services

CTCL’s regular service is designed for consistent use for work and education purposes. To use our regular services you do not have to call each time to book a ride but the service does have to be booked a month at a time.

Our services are able to be used by anyone of any age for medical and other appointments, social engagements, shopping, school, work or anywhere else a client wishes to go. Our accessible vehicles ensure that those who cannot use other forms of transportation have a safe, reliable and affordable way to stay connected to their community. Although anyone can use our service and we transport people of all ages, seniors currently make up 70 percent of our riders.

To book one of our services please contact us a minimum of 24 hours in advance. All requests must come through the office; requests cannot be made to drivers directly to ensure efficiency in our route planning.

To book a service please use one of the following:

Phone
902.896.7433
Email
[email protected] (bookings)
[email protected] (for everything else)
Hours
Office: Mon to Fri, 8:30 am to 4:30 pm. Bookings must be received before 2:30 pm for next day service.
Dial-A-Ride:  Mon to Fri, 7 am to 5 pm
Charters: days, evenings and weekends based on clients needs

How to Cancel a Booked ServiceCancellation requires a minimum of two hours notice. Failure to cancel at least two hours before your booked trip could result in a charge for the service. To cancel, please call 902.896.7433.  If there is no answer please leave a message. We check messages starting at 6:30 am daily. We understand that things happen. Charging a cancellation fee will be at the discretion of CTCL.

CTCL is not currently a registered charity so therefor do not issue income tax receipts. We do, only on request from a client, issue payment receipts. These receipts can be used if you are eligible to deduct for our service under current tax law.

Q: Where does our funding come from?
A: Our funding comes from four sources: The Nova Scotia Department of Community, Culture & Heritage, the Town of Truro, the Municipality of the County of Colchester, and ridership.

Q: Donations
B: CTCL gratefully accepts donations. Donations help provide transportation links that improves the quality of people’s lives by breaking down social barriers, and building community partnerships that help people live in their homes longer. Donations can be made here.